Balance payment for Orders
Shipping And Return
1. Shipping Scope
Available for orders shipped to countries outside the manufacturer's base location.
Standard shipping rates apply based on destination and package weight.
2. Delivery Timeline
Estimated delivery: 7–30 business days (varies by region).
Expedited shipping options may be available for select destinations at additional cost.
3. Duties & Taxes
Buyers are responsible for all import duties, taxes, and customs fees applicable in their country.
Manufacturer provides necessary documentation (e.g., commercial invoice, HS codes) to facilitate customs clearance.
Follow country accept DDP（Delivered Duty Paid）method，Customer No need pay customs Tax and No VAT.
The United Stated ，Britain，Germany ，France，Italy，Spain，Austria，Netherlands，Belgium，Sweden，Poland，Ireland，Portugal，Czech Republic，Luxembourg，Denmark，Greece，Finland，Bulgaria，Slovakia，Slovenia，Romania，Lithuania，Estonia，Hungary，Latvia，Croatia.
4. Returns & Refunds
Damaged Items: Contact support within 48 hours of delivery with photos/videos for resolution.
Wrong Item: Return unopened original packaging for a refund or exchange.
Non-Defective Returns: Not accepted for custom-made or personalized products.
5. Warranty & Support
Warranty claims follow the terms outlined in the Carbon Fiber Frame Warranty Policy (e.g., 2-year coverage for manufacturing defects).
International customers must submit proof of purchase and defect details via email to ceccottibike@hotmail.com.
6. Additional Notes
Shipments may require signatures for high-value items.
Manufacturer is not liable for delays caused by customs or local postal services.
Policy subject to change based on international trade regulations.
Contact: ceccottibike@hotmail.com
Contact Us
Skald
Whatsapp: +86 19907691394
Email: ceccottibike@hotmail.com
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